Frequently Asked Questions
Do you support shipping out of America?
No, We support shipping to the U.S. only (NOT including Hawaii, Alaska, Puerto Rico, and mailbox address).
How long can I get the product?
Normally, It needs 3-10 days. If you want to know the exact arrival date, please call FedEx/UPS(FedEx: 800-463-3339, UPS: 800-742-5877).
Is your shipping fee free?
Yes.
Where can I track my order?
Once your order is shipped out, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website on which you can trace your order. Tracking information is also available on our Order Tracking page.
Do you charge any fees for credit card payments?
We do not charge fees of any kind. If you paid more than the order amount, Please consult your credit card provider for more information.
What are the “International Charges”?
A foreign transaction fee is a fee charged by a credit card issuer or bank for every transaction made in a country outside of the U.S. Fees vary depending on the credit card or bank’s terms and conditions but usually fall between 0% and 5% of the purchase amount. Please Check the ratio with your Credit Card issued bank.
Why there is no tax?
Because our company is registered in Hong Kong, for more details please visit About Us.
Why did the payment fail?
As mentioned above, our company is registered in Hong Kong(HK) and uses the HK bank’s payment gate, Suggest you contact the bank, Statement you authorize this transaction, and Removal of restrictions on online transactions, Overseas transactions, etc.